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Latest news

Rent in Advance

Published: Monday 24 August 2020

Most partner landlords in Hampshire Home Choice require new tenants to provide rent in advance before they move into their new home.

Full details can be found on the Rent in Advance page.

Coronavirus (Covid-19)

Published: Thursday 19 March 2020

We are working hard to minimise disruption to our services as a result of coronavirus, however in some cases services may be disrupted due to staff absence or official advice from the government.

With immediate effect,

  • For queries regarding Housing Register Applications and Allocations please contact the relevant council by email in the first instance or telephone (if you are homeless or your enquiry is urgent). Alternatively, please directly email your Housing Officer.
  • If you have been asked to provide documentation please share this with us by scanning or photographing at home and emailing it to the relevant Council.

Council Contact details:

East Hampshire District Council      01730 234 358 or 01730 234 277

Eastleigh Borough Council                  02380 688 000

Havant Borough Council          02392 446 379

Test Valley Borough Council               01264 368 613 (Andover) or 01794 527 773 (Romsey)

Winchester City Council            01962 848 356


Test Valley Borough Council's Lettings team is currently taking telephone calls for Hampshire Home Choice queries from 09:00 to 12:00 in the morning and from 14:00 to 16:30 in the afternoon.

Test Valley Borough Council's Lettings team is currently receiving a much higher volume of housing applications and assess Housing Register applications as promptly as possible. At present, housing assessments are taking an average of 28 working days. If you have submitted an application or supporting information, please refrain from chasing as they are receiving much greater volumes of calls and emails than prior to the pandemic. Whilst the Lettings team are available to take phone and email enquiries, whilst they are dealing with these, this will delay them being able to process your application or email. Please only contact the Lettings team regarding your application if 28 working days has passed.


The coronavirus situation is fast moving and having significant effects on all of us. The Councils are working hard to protect staff, services and communities. In particular, protecting the most vulnerable residents is a high priority.

Councils are continuing to operate essential services and are taking any necessary precautions to keep customers and staff safe in line with the latest advice from government.

The Government has published guidance for social landlords

This means that there may be fewer properties available to bid on than usual.

We are in regular contact with our Registered Providers and will continue to review the current situation.


Universal Credit

Published: Tuesday 11 April 2017

Universal Credit is a new benefit that is being introduced in stages throughout the UK, to support you if you’re working and on a low income or you’re out of work. You might need to apply for Universal Credit instead of other existing benefits like Jobseeker's Allowance, Housing Benefit or Tax Credits etc.

Visit the Money Advice Service website for information about Universal Credit.

You can also visit the GOV.UK website for an introduction to Universal Credit.  

Help to Buy

Published: Monday 26 September 2016

Visit the Help to Buy website to find out about a range of options designed to make it more affordable for you to buy a home.