We are working hard to minimise disruption to our services as a result of coronavirus, however in some cases services may be disrupted due to staff absence or official advice from the government.
With immediate effect,
- For queries regarding Housing Register Applications and Allocations please contact the relevant council by email in the first instance or telephone (if you are homeless or your enquiry is urgent). Alternatively, please directly email your Housing Officer.
- If you have been asked to provide documentation please share this with us by scanning or photographing at home and emailing it to the relevant Council.
Council Contact details:
East Hampshire District Council firstname.lastname@example.org 01730 234 358 or 01730 234 277
Eastleigh Borough Council email@example.com 02380 688 000
Havant Borough Council firstname.lastname@example.org 02392 446 379
Test Valley Borough Council email@example.com 01264 368 613 (Andover) or 01794 527 773 (Romsey)
Winchester City Council HAllocations@winchester.gov.uk 01962 848 356
Test Valley Borough Council's Lettings team is currently taking telephone calls for Hampshire Home Choice queries from 09:00 to 12:00 in the morning and from 14:00 to 16:30 in the afternoon.
Test Valley Borough Council's Lettings team is currently receiving a much higher volume of housing applications and assess Housing Register applications as promptly as possible. At present, housing assessments are taking an average of 28 working days. If you have submitted an application or supporting information, please refrain from chasing as they are receiving much greater volumes of calls and emails than prior to the pandemic. Whilst the Lettings team are available to take phone and email enquiries, whilst they are dealing with these, this will delay them being able to process your application or email. Please only contact the Lettings team regarding your application if 28 working days has passed.
The coronavirus situation is fast moving and having significant effects on all of us. The Councils are working hard to protect staff, services and communities. In particular, protecting the most vulnerable residents is a high priority.
Councils are continuing to operate essential services and are taking any necessary precautions to keep customers and staff safe in line with the latest advice from government.
The Government has published guidance for social landlords.
This means that there may be fewer properties available to bid on than usual.
We are in regular contact with our Registered Providers and will continue to review the current situation.