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Help

Please read this page for some quick handy hints on how to use this website; if you need to contact somebody about something unrelated to using this website please look at our contact us page.

This page is a handy tutorial on the following common tasks:

 

How to register on the system 

Registering on the system will allocate you a login reference which will allow you to log back in at any time to complete an application, update an application, and when approved, bid on properties and view your bids.

Click on the register button on the top right hand side of the Home page and complete the form.

 

 

When you have completed the form, click 

You will then be given a login reference which you will need to note down.

 

How to complete an application form

Once you are registered on the system and have a login you will be able to complete an application form (for example a housing register application form).

To complete the application you will first need to be logged in. If you are not already logged in you can do so by clicking on the Login button on the top right of the screen and entering your login reference followed by the memorable date you set when you originally registered and then press Continue.

 

You will now be logged into your My Account screen. Click on the Apply for Social Housing link.

Complete the social housing form and on the final page, click 

Your application has now been submitted and when it has been approved, you will be able to bid on properties you are eligible for. To view the status of your application, click on My account in the top right of the screen and your application status will be displayed.

 

How to search and bid for properties

You do not need to be logged in to search for properties, but you do have to be logged in and have an active application to bid on properties.

Click Properties and recent lets search, select the type of property you are searching for, enter an area and press Search. If you just press Search without selecting a property type or area, all available properties will be displayed.

A list of properties will be displayed. If you are logged in, you will see in the bottom right hand corner if you are eligible or not. Your potential position on the shortlist at time of bidding is also displayed. This position can change.

You can use the Refine Results filter to search for properties in the local authority area you are looking for a property.

Select the local authority area where you are looking for a property. You must check you meet the advert and preference criteria. For example you have a local connection to that area  

If you are eligible and meet the advert and preference criteria and would like to bid on this property, click on the 'apply for property' link.

Confirm your contact details are correct and update them if needed and then click Confirm details and apply.

 

How to view and withdraw bids

You must first be logged into the system to view and withdraw bids. Once logged in you will need to navigate to the My Account page, from here there is a panel on the right hand side with a link to My Bids.

 

Your active bids will be displayed. 

 

To view historic bids, use the filters.

To withdraw a bid, click in the checkbox to the left of the bid and press Image of withdraw selected button

 

How to update an application

Once you are registered on the system and have a login you will be able to log back in at any time to update an application if there are any changes (for example you have moved or you are now working or your household number has changed).

Click on the Login button on the top right of the screen and entering your login reference followed by the memorable date you set when you originally registered and then press Continue.

You will now be logged into your My Account screen. Click on the View or update your Social Housing application form link.

Complete any changes to the social housing form and on the final page, click 'Submit form'.

Your update has now been submitted. When it has been assessed you may be asked to provide further information. If there is a change to your assessment this will be confirmed in writing.

 

How to complete an annual renewal

To complete an annual renewal you will first need to be logged in. If you are not already logged in you can do so by clicking on the Login button on the top right of the screen and entering your login reference followed by the memorable date you set when you originally registered and then click Continue.

Once logged in you will need to navigate to the My Account page, from here it will tell you ‘Your Social Housing application is due for renewal’.  Click 'Update my details'.

Alternatively, it will tell you in ‘My to do list’ that there is 1 item on your to do list. Click ‘Renew your social housing application’ to complete your renewal.

 

Even if there are no changes in your circumstances you will still need to complete an annual renewal by checking each page on the form.

Once you have checked each page and updated any changes you will need to click ‘Next Page’.

Complete the social housing form and on the final page, click ‘Submit Form’.

It will confirm your application has been submitted.

We will only write to you if there has been a change in your application assessment.